DataGrip is a multi-engine database environment from JetBrains. It supports all popular relational databases. Targeting the needs of professional SQL developers, DataGrip makes working with databases an enjoyable experience. The product was released in December 2016, and now it is actively developed. We have over 300K unique launches per month. Three times a year we release a new major version of the product that adds lots of new features and improvements. We are looking for an experienced technical writer to describe all of them! Responsibilities:
Create clear and technically precise documentation for DataGrip. Collect and analyse various scenarios for using the product or some specific technology in it and create tutorials for them. Maintain and keep the existing documentation up-to-date and constantly improve it. Work closely with the product development team to get a clear understanding of how the product works and technical support and marketing to understand user needs. Analyse the needs of both new and experienced users and help them learn about how to use the product efficiently. Provide feedback about the product to the team and drive improvements. Write articles to the product's blog about features and user scenarios
Requirements:
2+ years of experience in technical writing. Excellent written English. Ability to learn quickly. Experience in working with a large documentation base. Knowledge of markup languages. Experience with authoring tools, issue tracking, and version control systems
Additional requirements:
Knowledge of databases and SQL. Empathy with users. Good writing style and strong editing, formatting, and communication skills
At JetBrains technical writers are part of the product team. Our documentation process is very open: technical writers communicate directly with the developers and QAs to get all the required technical information. There are no intermediaries or long technical specifications involved. They also work closely together with the product marketing managers and support engineers to analyse user feedback and define and prioritize the tasks. To author the documentation for DataGrip we use IntelliJ IDEA. We have a plugin to IntelliJ IDEA developed internally to author documentation. The documentation is written in XML using a schema adapted to suit our needs. All source code is under Git version control