Technical support engineer
Опубликовано 21 октября
Technical support engineer
Itiviti (Айтивити)

Saint-Petersburg branch of Swedish company Itiviti is looking for a Technical Account Manager (Technical Support Engineer) to join our Customer Operations team. 

Job description:
- Significant part of the work is Tbricks by Itiviti trading systems maintenance, installation, configuration and troubleshooting/investigation, which includes:
- discussing and planning required system setup (e. g. required hardware, network topology, Tbricks by Itiviti system components layer)

- cases analysis and prioritization

- collecting of all required information to solve the problem/speed up issue resolving and investigation

- Customer training and education on all aspects of the trading system (including trading system administration and business logic)

- Certification of newly developed market connections (native market protocols, FIX protocols), which involves:
- communication with exchanges

- configuration of test environments

- certification tests and troubleshooting together with the engineering department

- Tbricks by Itiviti system apps development, automation of manual processes:
- bash/perl scripting

- C++ development (experience is a plus for development of accessory applications or monitoring/support plugins but not a part of everyday work)

General overview:
- This vacancy implies you will spend quite a lot of time in communication to different people involved (clients, exchanges, colleagues all over the regions).
- You will have to thoroughly plan your activities and time and take responsibility for the projects you deal with.
- You will travel to clients on site for regular meetings and working on the priority projects

- The job implies that you should have a technical background, but the amount of bare technical work (Linux configuration, network problems troubleshooting, etc. ) varies.
- The job could give you a deep insight into how different areas of modern trading business logic work

- equities, derivatives, commodities and FX markets

- which business strategies do market participants use

- how do companies do market making providing liquidity

- This vacancy is a perfect opportunity to:
- get familiar with financial world and algorithmic/high frequency trading on exchanges

- develop/improve your task and time management skills

- enrich your English skills

- improve your communication skills

- improve your analytical skills

- join the team of strong professionals in real-time system development

- Higher technical education

- Excellent written and spoken English

- Technical background:
- Unix skills:
- basic Unix Shell commands and concepts

- Linux command line utilities

- networking:
- network types and topologies

- network hardware types knowledge (switches, routers, firewalls, etc. )

- general knowledge of TCP/IP as a major network protocol (layers, subnetting, etc. )

- general knowledge about multicast traffic

- basic network troubleshooting skills and utilities (ping, traceroute, etc. )

- Unix shell scripting (bash, perl, etc. ) would be a plus

- knowledge of FIX and any other exchange protocols is a plus

- Atlassian JIRA experience is a plus

- Good communication skills and willingness to talk to people a lot

- Knowledge of any programming language (C/C++, C#, etc. ) is a plus

What we offer:
- Experience in highly innovative product development

- Dynamic and challenging environment

- Medical insurance

- Office in the historical center of Saint-Petersburg

- Warm and friendly atmosphere
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